Refund & Guarantee Policy

Effective November 6, 2026

Every Simpler Stories order comes with three guarantees. This page says exactly what each one covers and how to use it. To use any of them, email hello@simplerstories.com from the address you ordered with, or reply to your delivery email.

1. Love the first draft or your money back

If you are not happy with your first draft, tell us and we refund everything you paid. You do not need to give a reason.

• When. Within 7 days of the day we send your first draft, and before you approve or download any version of your film.
• Downloading ends it. Once you download any file of your film (a draft or a final version), the money-back guarantee no longer applies. Our other two guarantees still do.
• Asking for changes first is fine. If you would rather we fix it, ask. The guarantee still applies until the 7 days are up, or you approve or download a version, whichever comes first.
• Approval. You approve by telling us the film is good to go. We then send your final files. If we do not hear from you within 7 days of the first draft, we treat the draft as approved and send the final files.

2. Our Vrbo acceptance guarantee

If Vrbo rejects the edition we built for Vrbo within 30 days of the day we deliver your final files, we fix it free. If a fix cannot get it accepted, we refund everything you paid.

• What we need. Forward us Vrbo's rejection notice, or a screenshot of it, within those 30 days.
• What counts as a rejection. Vrbo reviewed the video and declined it because of the video itself.
• What does not count. "The upload feature isn't available on my account yet" is not a rejection. Vrbo is still rolling video out to hosts. The guarantee also does not cover a rejection caused by a problem with your account or listing, or by changes made to the file after we delivered it.
• How many tries. We will revise and you resubmit. If Vrbo has rejected two revised versions, or we tell you we cannot fix it, we refund you.

Simpler Stories is not affiliated with Vrbo. This is our guarantee, not Vrbo's.

3. 14 days of free changes

For 14 days after we deliver your final files, we make these changes free, as often as you ask:

• a different soundtrack from the three made for your film;
• a different shot order;
• timing changes (shorter, longer, a shot held or cut sooner);
• removing a moment you do not want.

Remaking a shot from scratch (new camera movement from the same photo, or a shot from a different photo) is included once per order, for up to three shots in that one request. Changes you ask for on a draft, before final delivery, are also free.

How quickly. We aim to send your changed film within 48 hours of your request, or within 72 hours if it includes a shot remake. The clock starts once we have everything we need from you. If you send more changes before we finish, it restarts from your latest request. These times are the same for expedited orders: the expedite upgrade covers the first draft only.

After 14 days, or for larger changes such as a new film from new photos, we will quote a price first.

4. Cancelling and the expedite fee

• Cancelling. You can cancel for a full refund at any time before you approve or download a version of your film.
• Expedite upgrade. If you paid for expedited delivery and we miss the expedited deadline, we refund the expedite fee you paid, whatever it was at checkout, and still deliver your film. The deadline is counted from when we have your payment and anything we asked you for.

5. After a full refund

A full refund ends your right to use the films. Please take down anything you have published, delete your copies, and stop using the files. We take down your film page. This also applies to a refund under our Vrbo acceptance guarantee.

6. How refunds are paid

Refunds go through Stripe to the card or account you paid with. We issue them within 5 business days of your request. Your bank may take a further 5 to 10 business days to show it. Any sales tax you paid is refunded with it.

If Stripe cannot refund your card or account (for example, the card has been closed), we will send the money another way, such as a bank transfer or a check. If that is not possible, for example because we cannot reach you or no other method works, we will apply the amount as credit toward a future order. Credit must be used within 12 months of the day we issue it.

7. Payment disputes

If something is wrong, please email us before disputing the charge with your bank. We can usually fix it or refund you faster. If a charge is disputed, your film page and your right to use the films are paused until the dispute is settled. We may send your bank the order details, your approval and delivery records.

8. What these guarantees do not cover

We do not guarantee bookings, revenue, search ranking, or how a platform treats your listing. Nothing here limits any rights you have under the law.

9. Contact

Simpler Stories, a brand of Make Bolder LLC · 10900 Research Blvd, Suite 160C #1227, Austin, TX 78759 · hello@simplerstories.com